This Refund & Cancellation Policy applies to paid subscriptions to GenNxt Family, operated by [LEGAL ENTITY NAME].
Premium is a recurring subscription billed in advance (monthly). Your subscription renews automatically until you cancel.
You can cancel at any time from your account settings or by emailing [CONTACT EMAIL — e.g. support@gennxtfamily.com]. When you cancel, you keep Premium access until the end of the current billing period; you are not charged again after that.
Because Premium is a low-cost digital service billed in advance, fees are generally non-refundable once a billing period has started. As a goodwill exception, if you cancel within [REFUND WINDOW — e.g. 7] days of your first payment and have not made substantial use of Premium features, contact [CONTACT EMAIL — e.g. support@gennxtfamily.com] and we will consider a full or pro-rated refund at our discretion.
If you are charged in error (for example a duplicate charge), email [CONTACT EMAIL — e.g. support@gennxtfamily.com] with the payment details and we will investigate and refund any erroneous charge.
Approved refunds are returned to the original payment method through our payment processor (Razorpay or Stripe) and typically appear within 5–10 business days, depending on your bank or card issuer.
For any billing question, email [CONTACT EMAIL — e.g. support@gennxtfamily.com]. [LEGAL ENTITY NAME], [REGISTERED BUSINESS ADDRESS, CITY, STATE, PIN].